Residential customers are charged a volume charge based on actual water consumption in the winter months of December, January, February and March billing periods. The remaining eight months, the volume charge is based on the lesser of actual consumption or the average of the winter months’ water use.

Commercial and industrial customers are generally billed a volume charge on actual water use throughout the year. Some commercial customers that do not use water in their commercial enterprise, and that do not have an isolated water service for irrigation uses, can be billed the volume charge based on the lesser of actual consumption or the average of the winter months’ water use.

New residential customers without a winter average billing history will be assigned a 500 cubic feet winter average volume. New commercial and industrial customers who are eligible, and do not have a winter average billing history, will be assigned a winter average volume consistent with the service location’s historical winter average volume.

Residential service locations that are vacant during the winter months, or have zero water consumption, shall be assigned a 500 cubic feet winter average volume. (Ord. 4987, 2015).